Shipping and Returns Policy

Shipping Policy

Shipping Scope

We ship to [list of countries or regions where shipments are made]. We do not ship to [geographic restrictions, if any].

Delivery Times

Orders are processed within [number of days] business days after payment confirmation. The estimated delivery times are as follows:

• Domestic shipments: [range of days] business days.
• International shipments: [range of days] business days.

Please note that delivery times may be affected by external factors such as holidays, customs, or logistical delays.

Shipping Costs

Shipping cost is calculated based on the destination and weight of the package. We apply the following rates:

• Standard shipping: [price or cost policy].
• Express shipping: [price or cost policy].
• Free shipping on purchases over [minimum amount].

Order Tracking

Once the order is shipped, you will receive an email with the tracking number and the link to track your package via [name of the shipping company].

Delivery Issues

If your order does not arrive within the estimated time frame, please contact us at croquenat@gmail.com to manage the issue. In case of loss or damage during shipping, we will work with the courier company to provide a solution.

International Shipments and Customs

For orders outside of [store’s country of origin], customers are responsible for any applicable customs or tariff duties. We are not responsible for delays caused by customs.

Incorrect Address or Unclaimed

If the package is returned due to an incorrect address provided by the customer or because it was not claimed, the buyer will be responsible for the reshipping costs.

Returns Policy

Return Period

If you are not satisfied with your purchase, you can request a return within [number of days] calendar days from receipt of the order.

Return Conditions

To be eligible for a return, the product must meet the following requirements:

• Be in its original state, unused, and with no signs of wear.
• Keep the original packaging and all tags.
• Not be a product excluded from return (see “Non-Refundable Products”).

Return Process

1. Contact our customer service team at croquenat@gmail.com indicating your order number and the reason for the return.
2. We will provide you with instructions for shipping the product to our address at [return address].
3. Once the product is received and verified, we will process your refund within [number of days] business days.

Return Costs

• If the return is due to our error (defective, incorrect product, etc.), we will cover the return costs.
• If the return is for a change of opinion of the customer, the buyer must cover the shipping costs.

Refunds

Refunds will be issued via the same payment method used at purchase. Depending on your bank or payment provider, the refund may take between [range of days] business days to reflect in your account.

Non-Refundable Products

We do not accept returns in the following cases:

• Customized or made-to-order products.
• Items on sale or clearance.
• Personal hygiene or intimate care products.

Product Exchanges

If you want to exchange a product for another, you must first return the original item and then make a new purchase.